Protection

For your equipment, look for GOLD protection

Lozeau’s Gold Plan not only provides you with Bronze Plan protection, but also a free rental of a comparable product throughout the equipment repair period, if the equipment is covered by the plan (rental subject to our rental policy).

The Bronze Plan offers basic protection, as detailed by the insurance provider.

Legal warranty notice

The law provides a warranty on products you buy or rent, in that they must fulfil their intended purpose for a reasonable amount of time. For more information on this legal warranty, visit the Office de la protection du consommateur website, at www.opc.gouv.qc.ca

Full warranty on parts and labour
This warranty covers parts and labour according to the manufacturer’s specifications. Your product will be replaced by an equivalent model if repair proves impossible.

Security
For your protection and peace of mind, Lozeau’s protection plan is underwritten by a federal insurance provider with an A+ rating.

Overvoltage
Whether the damage is caused by overvoltage or current reduction, Lozeau’s plan provides complete protection.

Transferable
You have the option to transfer the balance of your protection plan, at no charge, to a new policy owner.

Call for assistance
Our customer service representatives are available to help you troubleshoot any issue at 514 274-6577, or toll-free, at 1 800 363-3535.

Anti-lemon policy
When a unit covered by the manufacturer’s warranty and the Lozeau protection plan has undergone servicing under those warranties on three (3) separate occasions and requires servicing for a fourth time, as determined by our authorized service centre, the insurance provider will replace the unit by another of equivalent performance and whose value does not exceed the original purchase price.

Protection plans must be purchased at our store.